Privacy Policy

Last updated: June 2026

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information — Contact, property, professional, mortgage and account details

We collect contact information (name, email, phone, address, suburb/state/postcode), property-related information (search preferences, budget, locations, school zones, property type, investment/owner-occupier status), professional information for business listings (business name, ABN/ACN, address, licenses, PI insurance, trust account details for verification, logos, service areas), mortgage and finance information (income, employment, deposit, current commitments, credit information via third-party providers only), account information (username, password (encrypted), preferences, subscription and payment history, saved searches and properties, communication preferences), and inquiry and communication data (messages, email, phone records, feedback, survey responses, support interactions).

2.2 Automatically Collected Information

When you visit our websites we automatically collect technical information (IP address, device identifiers, browser type/version, OS, device type, screen resolution), usage data (pages visited, time on site, search queries, properties viewed and saved, click paths, referral sources, dates/times), and location data (general location from IP; precise location if you permit on mobile).

2.3 Information from Third Parties

We may receive information from real estate agents, developers and builders you contact through our platform, mortgage brokers and financial service providers in our network, property data providers, credit reporting agencies (with your consent), social media platforms, marketing and analytics providers, government databases (school zones and demographics), and your employer or organisation.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters, register an account, complete mortgage calculators, download guides, submit listings or business directory entries, participate in surveys or promotions, provide reviews, or attend our events.

3. How We Use Your Information

We use your personal information to deliver our services (property search, connecting you with developers, builders, agents and mortgage brokers, school zone information, listings, business directory), for communication (respond to inquiries, send property alerts and updates), platform improvement (analytics, feature development, market research, testing), and marketing (with consent — newsletters, developments, partner services, promotions, educational content).

We may also process your information based on legitimate business interests including preventing fraud, enforcing our Terms, protecting our legal rights, complying with legal obligations, and business analytics.

4. Information Sharing and Disclosure

We may share your personal information with property developers and builders whose listings you inquire about, real estate agents, project marketing companies, property management companies, mortgage brokers and lenders (HALP Home Loans partners), other professional service providers (conveyancers, valuers, removalists — upon request), technology and service providers (Amazon Web Services (AWS), Pipedrive, ActiveCampaign, Google Workspace/Drive, Stripe, Google Analytics), business operations partners (affiliates, professional advisors, business purchasers or successors), and government or legal authorities where legally required.

Property Listing Inquiries: your inquiry (name, email, phone, message) goes directly to the listing agent, developer or builder. HALP does not store or process these property-specific inquiries. The property advertiser becomes the data controller for your inquiry.

General Platform Inquiries (Contact Us, Join Us, Advertise With Us): your information is collected and stored by HALP in our CRM systems (Pipedrive, ActiveCampaign), with supporting documents stored in Google Drive.

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, secure authentication and access controls, regular security assessments, need-to-know staff access, secure data centres (AWS), regular backups, PCI-DSS compliant payment processing via Stripe, and staff training.

We retain your personal information for as long as necessary to provide services, maintain your account, comply with legal obligations, resolve disputes and maintain business records. Account information: while active plus 7 years. Inquiries: up to 7 years. Transaction records: 7 years. Marketing data: until you unsubscribe. Analytics: typically 26 months.

Your personal information may be stored on secure servers in Australia, with AWS, and with cloud service providers who may store data internationally (Pipedrive, ActiveCampaign).

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can control cookies via your browser, our cookie consent banner, or third-party opt-out tools. We may also use web beacons, pixel tags, device fingerprinting, local storage and social media widgets.

7. Your Privacy Rights

You have the right to access and correct your personal information, opt out of marketing (unsubscribe link, reply STOP, account settings, or contact us), request account deletion, request data portability, and make a complaint.

Complaints: contact privacy@halp.com.au. We acknowledge within 7 days and respond within 30 days. If unsatisfied, contact the OAIC (www.oaic.gov.au, 1300 363 992, enquiries@oaic.gov.au).

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

9. Third-Party Links and Services

Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms.

10. International Data Transfers

Some service providers are located overseas or store data on international servers (primarily US and EU). Where data is transferred, we ensure appropriate privacy protections, contractual protections, or your consent.

11. Marketing and Direct Marketing

With your consent, we may send property listings and alerts, newsletters, information about new developments, home loan updates, educational content and promotional offers. You can opt out at any time via unsubscribe links, account settings, replying STOP to SMS, or emailing unsubscribe@halp.com.au. We do not share information with third parties for their own direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be notified via the Last Updated date, email (if you have an account), and prominent notice on our websites.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

Q1. What personal information does HALP collect?

Contact details, property search preferences, mortgage and finance information, business listing details, account information, and technical data.

Q2. How does HALP use my information?

To deliver our property search, business directory and home loan connection services, respond to inquiries, improve our platforms, and — with your consent — send marketing.

Q3. Does HALP sell my personal information?

No.

Q4. Who does HALP share my information with?

Property partners, mortgage brokers and lenders, technology service providers, professional advisors, and regulators where required.

Q5. Is my information stored in Australia?

Some information is stored in Australia; some service providers are based overseas (primarily US and EU).

Q6. How long is my information kept?

Account and transaction records: 7 years. Marketing data: until you unsubscribe. Analytics: ~26 months.

Q7. How can I access, correct or delete my information?

Email privacy@halp.com.au. We respond within 30 days.

Q8. How do I opt out of marketing?

Click unsubscribe in any email, reply STOP to SMS, update preferences, or email unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint?

Email privacy@halp.com.au. We acknowledge within 7 days and respond within 30 days. Escalate to OAIC if unsatisfied.